Back in my post titled So who is using it? I mentioned how I was starting to use a wiki in my workplace at Forest. Over the past few weeks I have trialed the wiki and some other Enterprise 2.0 tools, here are my first impressions on their adoption.
I introduced a wiki as a reference where everyone in the workplace can contribute and get information when needed. This has been a success so far especially since the office is only small (usually 3 people at a time). The wiki has developed into more than what I originally intended. When I started the wiki I made some pages for ‘Repair Guides’, ‘Procedures’ and ‘Product information’. These three pages have been utilised well, having staff members contribute and use the wiki as the first place to look when seeking information. What I didn’t expect and what really shows the power of collaborative tools in the workplace was the creation of new pages, such as a Clients page and a Things to Do page. After only a few weeks it looks like the wiki is growing well and will prove to be an invaluable tool within Forest.
I suggested to my colleagues that we should try to use twitter as a quick and easy communication tools within our workplace, 50% of us already had a twitter account and were familiar with the idea and all of us had iPhones so the potential was definitely there. We tried to use it as a reminder and notification system, for example; ‘@Jamiecturner you have an appointment at 12:00 with xxx at yyy street’. The problem with this was that it was often followed up by a call to get more information. Also when sending message within the office it seems pointless to send a tweet when we could walk 20m and the person face to face. My final thoughts on micro blogging in our small business : not suited.
So from the two Enterprise 2.0 mediums I have tried so far, one has proved a great success. I was thinking of using mash-ups next but am unsure of how it can specifically benefit us. Any suggestions are welcome, I have been looking at Yahoo Pipes so far and it looks like it has a lot of potential. What other Enterprise 2.0 methods can you suggest we try next?